May 24, 4:52pm

We recently addressed issues affecting Logins, Public API, Uploads and Downloads. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.  Between 3:50 pm PDT and 3:57 pm PDT on May 24th, 2022, some users may have experienced difficulties while working in Box. During this time, users may have experienced slow login times as well as failures when attempting to upload and download files. **Analysis**  The issue occurred as a result of a misconfiguration of a standard security scan that unexpectedly created performance issues. Specifically, the scanners were configured in a manner that caused an excessive number of authentication sessions on our network devices. This caused some network devices to run out of memory, which in turn resulted in slow login times as well as failures when attempting to upload and download files. The issue was resolved by stopping the scan. We have identified the root cause of the issue to be inefficient scan configurations. Moving forward, we are implementing more efficient scan configurations and improving our heath check alerting for all related vulnerability scans to prevent similar issues from occurring again in the future. **Corrective Actions** The following corrective actions have been completed or are planned: * Implementing configuration changes to all related security scans * Health check alerting for all related vulnerability scans We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.    Sincerely, The Box Team