June 07, 8:03pm

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we will update as more information is confirmed._   On June 7, 2022 between 7:03 PM and 8:33 PM PDT, some users may have experienced difficulties while working in Box. During this time, Downloads, Uploads, Notes, and Public API were impacted. The issue occurred as a result of a configuration change that unexpectedly resulted in high CPU usage. We were able to resolve the issue by reverting the change and adding more capacity. In addition, we are working on improving our testing processes to prevent similar issues from occurring in the future.  ‌ We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation.   We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.    Sincerely, The Box Team

June 07, 8:03pm

We are investigating an ongoing issue affecting uploads, downloads and Notes. We will provide more information as soon as it is available.

June 07, 8:28pm

Box continues remediation efforts to restore full functionality to Upload, Download and Box Notes. Users of this service may continue to observe some failures and slowness while remediation is in process.

June 07, 8:44pm

Our team has taken action to remediate impact and is seeing recovery across metrics. We are continuing to monitor for any additional impact.