June 22, 1:30pm

On June 22, 2022 between 01:37pm PDT and 01:46pm PDT, some users may have experienced difficulties while working in Box. During this time, users may have had trouble accessing Box Notes. In connection with a planned update, certain traffic was incorrectly deployed to an incorrect data center, which caused users to temporarily encounter errors when trying to access a Box Note. We were able to resolve the issue by redeploying traffic to the correct data center. In addition, we are making changes to our documentation and building automated safeguards to prevent this issue from happening again in the future.  We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team