[Critical] Issues with All Files Page, API calls, Logins and Box Notes

Incident
September 15, 4:46am

[Critical] Issues with All Files Page, API calls, Logins and Box Notes

Status: closed
Start: September 15, 2:54am
End: September 15, 4:46am
Duration: 1 hour 51 minutes
Affected Components:
box Login/SSO
Investigating

September 15, 2:54am

September 15, 2:54am

Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Identified

September 15, 3:01am

September 15, 3:01am

Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Identified

September 15, 3:33am

September 15, 3:33am

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Monitoring

September 15, 4:09am

September 15, 4:09am

Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

Resolved

September 15, 4:46am

September 15, 4:46am

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.