[Critical] Issue with Multiple Box Services

Incident

September 18, 5:12pm

[Critical] Issue with Multiple Box Services

Status: closed

Start: September 18, 1:50pm

End: September 18, 5:12pm

Duration: 3 hours 21 minutes

Affected Components:

box Box Platform / API Login/SSO Uploads/Downloads Authentication (OAuth 2.0 / JWT)

Investigating

September 18, 1:50pm

Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Monitoring

September 18, 2:55pm

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

Monitoring

September 18, 3:59pm

We are continuing to monitor for any additional impact.

Resolved

September 18, 5:12pm

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.