[Major] Issue with SMS MFA Codes

Incident

October 20, 12:21pm

[Major] Issue with SMS MFA Codes

Status: closed

Start: October 20, 11:00am

End: October 20, 12:21pm

Duration: 1 hour 20 minutes

Affected Components:

box Login/SSO

Investigating

October 20, 11:00am

Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.

Identified

October 20, 11:16am

Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.

Monitoring

October 20, 11:48am

Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.

Resolved

October 20, 12:21pm

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.