[Major] Issues with Downloads, Box Notes and Box Sign

Incident
October 29, 11:51pm

[Major] Issues with Downloads, Box Notes and Box Sign

Status: closed
Start: October 29, 10:29pm
End: October 29, 11:51pm
Duration: 1 hour 21 minutes
Affected Components:
box Uploads/Downloads
Investigating

October 29, 10:29pm

October 29, 10:29pm

We are investigating an ongoing issue affecting Downloads, Box Sign and Box Notes. We will provide more information as soon as it is available.

Investigating

October 29, 10:36pm

October 29, 10:36pm

We are continuing to investigate this issue.

Identified

October 29, 10:50pm

October 29, 10:50pm

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Monitoring

October 29, 11:16pm

October 29, 11:16pm

Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

Resolved

October 29, 11:51pm

October 29, 11:51pm

After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.