[Critical] Issues with multiple Box services

Incident

December 16, 8:31pm

[Critical] Issues with multiple Box services

Status: closed

Start: December 16, 4:57pm

End: December 16, 8:31pm

Duration: 3 hours 33 minutes

Affected Components:

box Box Platform / API Login/SSO Authentication (OAuth 2.0 / JWT)

Investigating

December 16, 4:57pm

We are investigating an ongoing issue affecting Lgins/SSO, API and Box Notes. We will provide more information as soon as it is available.

Identified

December 16, 5:19pm

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified

December 16, 5:42pm

We are continuing to work on a fix for this issue.

Identified

December 16, 6:36pm

We are continuing to work on a fix for this issue.

Identified

December 16, 7:17pm

We are continuing to work on a fix for this issue.

Monitoring

December 16, 7:42pm

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.

Resolved

December 16, 8:31pm

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.