[Major] User May Encounter Issues Accessing box.com

Incident

February 20, 12:37pm

[Major] User May Encounter Issues Accessing box.com

Status: closed

Start: February 20, 11:11am

End: February 20, 12:37pm

Duration: 1 hour 25 minutes

Affected Components:

box Box Website Login/SSO

Investigating

February 20, 11:11am

Our team is investigating an issue with accessing the webpage box.com. Users may see errors when attempting to access Box.

Identified

February 20, 11:14am

Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com

Monitoring

February 20, 11:30am

Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.

Resolved

February 20, 12:37pm

This incident has now been resolved. Box will continue to monitor CloudFlare regarding this issue: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt