[Medium] Issues with Zip Downloads

Incident

June 25, 2:47pm

[Medium] Issues with Zip Downloads

Status: closed

Start: June 25, 12:29pm

End: June 25, 2:47pm

Duration: 2 hours 17 minutes

Affected Components:

box Uploads/Downloads

Investigating

June 25, 12:29pm

Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

Identified

June 25, 12:50pm

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified

June 25, 12:59pm

We are continuing to work on a fix for this issue.

Monitoring

June 25, 1:29pm

Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.

Resolved

June 25, 2:47pm

After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.