[Major] Issues affecting multiple Box services

Incident
August 06, 10:16pm

[Major] Issues affecting multiple Box services

Status: closed
Start: August 06, 7:37pm
End: August 06, 10:16pm
Duration: 2 hours 38 minutes
Affected Components:
box Box Platform / API Login/SSO Uploads/Downloads Authentication (OAuth 2.0 / JWT)
Investigating

August 06, 7:37pm

August 06, 7:37pm

Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.

Investigating

August 06, 8:34pm

August 06, 8:34pm

Our team is continuing to investigate the issue. We will provide additional information as it becomes available.

Investigating

August 06, 9:06pm

August 06, 9:06pm

Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.

Investigating

August 06, 10:02pm

August 06, 10:02pm

Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.

Resolved

August 06, 10:16pm

August 06, 10:16pm

Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.