[Medium] Issue with Uploads

Incident
August 24, 3:03pm

[Medium] Issue with Uploads

Status: closed
Start: August 24, 2:21pm
End: August 24, 3:03pm
Duration: 41 minutes
Affected Components:
box Uploads/Downloads
Investigating

August 24, 2:21pm

August 24, 2:21pm

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Identified

August 24, 2:26pm

August 24, 2:26pm

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Identified

August 24, 2:29pm

August 24, 2:29pm

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Monitoring

August 24, 2:29pm

August 24, 2:29pm

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Monitoring

August 24, 2:29pm

August 24, 2:29pm

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Resolved

August 24, 3:03pm

August 24, 3:03pm

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.