[Critical] Issue with Downloads

Incident
August 25, 12:37am

[Critical] Issue with Downloads

Status: closed
Start: August 24, 11:53pm
End: August 25, 12:37am
Duration: 43 minutes
Affected Components:
box Uploads/Downloads
Investigating

August 24, 11:53pm

August 24, 11:53pm

Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

Identified

August 25, 12:07am

August 25, 12:07am

Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

Monitoring

August 25, 12:13am

August 25, 12:13am

We are continuing to monitor for any additional impact.

Resolved

August 25, 12:37am

August 25, 12:37am

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.