We are investigating an ongoing issue affecting Downloads, Box Sign and Box Notes. We will provide more information as soon as it is available.

We are continuing to investigate this issue.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.

Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.

Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Starting on Friday, August 15th at 5:00 PM PDT until 7:00PM PDT, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

auto-closed

We are investigating an ongoing issue affecting uploads, downloads, logins. We will provide more information as soon as it is available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

From approximately 9:48 AM to 10:15 AM US Pacific time, we had an issue impacting Box Notes. Some users may have also experienced issues with logins, uploads, and downloads as well. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.

On July 8, 2022 between 9:50 AM PDT and 10:11 AM PDT, some users may have experienced difficulties while working in Box. During this time, users may have experienced higher-than-normal latency or page errors when trying to use Box, including logging in, uploading or downloading files, using Box Notes, and the Public API. The issue occurred as the result of a change made to our rate limiting system. We were able to quickly resolve the issue by reverting the change. ‌ We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

On July 7th, 2022 between 6:02 PM PDT and 7:10 PM PDT, some users may have experienced difficulties while working in Box. During this time, users may have experienced higher than normal latency, timeouts and/or errors when trying to access Box via one of our applications or our Public API. The issue occurred due to instability in one of our HBase clusters, resulting in increased request queue latencies and degradation of uploads, downloads, Box Notes, and other related services. We were able to resolve the issue by diverting traffic to a healthy passive cluster. In addition, we are working on process and tooling improvements to prevent similar issues from occurring in the future.  ‌ We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

We are currently investigating an issue with Box services. We will provide more information as it becomes available.

We are continuing to investigate this issue.

Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.

We are continuing to monitor for any further issues.

No additional impact has been observed during monitoring and all services are confirmed fully functional. We are considering the issue to be fully resolved. If you are encountering any issues, please contact Box Support at https://support.box.com.

From approximately 13:41-13:46 pm PT, users may have been unable to access Box Notes. Our team has identified the issue and worked on a fix so we are no longer seeing any impact in our metrics. If you are having an issue, please do not hesitate to submit a ticket at support.box.com!

On June 22, 2022 between 01:37pm PDT and 01:46pm PDT, some users may have experienced difficulties while working in Box. During this time, users may have had trouble accessing Box Notes. In connection with a planned update, certain traffic was incorrectly deployed to an incorrect data center, which caused users to temporarily encounter errors when trying to access a Box Note. We were able to resolve the issue by redeploying traffic to the correct data center. In addition, we are making changes to our documentation and building automated safeguards to prevent this issue from happening again in the future.  We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team