Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts. We are working to identify the cause and will provide another update as soon as more information is available.

We have identified the cause of the issue. Our team is now actively working on implementing a solution.

A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in. Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.

After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

This incident has been resolved.

[in progress] Starting on Friday, March 6th at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

Starting on Sunday, March 1st at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

auto-closed

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

Our team is investigating an issue with accessing the webpage box.com. Users may see errors when attempting to access Box.

Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com

Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.

This incident has now been resolved. Box will continue to monitor CloudFlare regarding this issue: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.

We are continuing to investigate this issue.

The problem has been identified, and we are observing a trend towards recovery.

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

We are investigating an ongoing issue affecting Lgins/SSO, API and Box Notes. We will provide more information as soon as it is available.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.

Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.

Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.

We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.